Usable AI for Business with Susan Frew Artwork

Human-First AI Marketing Podcast by Avenue9

Turn your expertise into content, conversations, and clients with Human-First AI Marketing. Learn how and where to leverage AI without burning bridges, burning cash, or burning out your team.

For founders and marketing leaders at expert-led B2B firms, Mike Montague, founder of Avenue9, hosts weekly conversations with AI and marketing experts and other founders to learn how they use AI in marketing.

You'll hear practical ways to build thought leadership, leverage AI systems, tell scalable sales stories that travel, show up in AI answers with Answer Engine Optimization (AEO), and build workflows that amplify your team. Practical, candid, and a little funny.

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Human-First AI Marketing Podcast by Avenue9

Usable AI for Business with Susan Frew

February 17, 2025 • Mike Montague • Season 1 • Episode 7

0:00 | 31:06

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Susan Frew, a leading voice in AI innovation for businesses, shares her transformative journey of integrating AI into her plumbing business. Susan opens up about how a personal health scare became a catalyst for change, leading to significant cost savings and efficiency improvements. Her philosophy of competing on "awesome" rather than price offers a fresh perspective on adding value. Throughout her story, Susan emphasizes the importance of enhancing existing processes before adopting new technologies, allowing businesses to focus on their strengths and operate within their "zone of genius."

We will also tackle the rapidly evolving landscape of AI-powered marketing strategies. As AI tools like ChatGPT are changing the way we think about SEO and traditional advertising, we explore Google's new offerings, including Gemini and Notebook LM, which promise to revolutionize how businesses communicate. With over 27,000 AI tools emerging, the challenge of keeping pace is real, and Susan encourages us to embrace AI's possibilities while staying mindful of its risks. From the potential of AI to transform mundane tasks to pondering a future filled with android helpers, we reflect on the enduring importance of personal connections and craftsmanship amidst technological advancement.

(00:05) Embracing AI for Business Success
(13:45) AI Innovations in Marketing Strategies
(24:31) Future of AI and Business Relationship

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